It is now required to wear a mask or face covering to protect the nose, mouth and chin in all our Quebec branches and in certain municipalities of Ontario.

Important notices

COVID-19: Answer Bank

Update: July 1st, 2020

We’re here to help

We understand that the coronavirus situation can affect your finances. Worried about your next payment due date? See what measures we've put in place to support you.

Available measures

Request to defer your next mortgage payment


Fees for certain banking services have been temporarily waived

View your credit card options

Expired measures

Certain support measures are no longer available.

Consult our information about deferring a personal loan payment (unavailable as of July 1)

For your other concerns

The current crisis affects many areas of our lives. Here are some tips to help guide you during these difficult times.

I’m a business owner

National Bank and the government have put support measures and programs in place to help entrepreneurs. 
See measures

I have a trip planned

Learn more about the procedures to follow for cancelling a trip and being reimbursed for travel expenses. 
Learn more

I’m worried about my investments

We understand that the current situation is causing fluctuations in your investments. We can help provide some clarity. 
See tips

Branches and getting in touch

Please inquire before visiting a branch as some locations are temporarily closed. There are several ways to contact us, find the best one that suits your needs.

Our advice for coping with the situation

These exceptional times bring with it a host of new changes. Read our articles for tips on how to adapt to this new situation.

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Make your transactions online

Not yet familiar with our online banking services? Find out how to safely make your transactions online. 

Learn more

Your online bank

No installation required
Pay your credit card balance with your rewards points, see your transaction history, and much more.

National Bank app

Download it, free
Pay your credit card balance with your rewards points, see your transaction history, and much more.

Demos to guide you

Watch our step-by-step demos on how to make transactions in your online bank and National Bank app.

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We are here for our community

National Bank has donated $1 million to several community organizations across the country in response to COVID-19. The money helps support food banks, organizations for vulnerable women, and the Canadian Red Cross.


Support the Canadian Red Cross

If you would like to help with the Canadian Red Cross relief efforts, you can:

Legal disclaimers

?The Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.

TM à LA CARTE REWARDS is a trademark of National Bank of Canada.

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